HELP & SUPPORT

Troubleshooting

Common checks for sign-in, access, role, training, billing and workflow problems.

CHECK THESE FIRST

Before contacting support

Confirm you are signed in to the correct Lineman ID.
If you have more than one role, confirm the role shown in your account is the one you need.
Return to your dashboard and reopen the workflow from the main navigation.
Refresh the page once and try the action again.
For billing or course access, allow completed payments to finish processing before repeating checkout.

If the problem continues, note the exact page, action and message shown. Never send passwords, authentication codes or full card details.

Troubleshooting & Contacting Support

Try the common fixes first and send support the information needed to solve your issue quickly.

Contact Support: What to Include

Before contacting support, confirm the correct Lineman ID and role, reopen the workflow and refresh once.