HELP & SUPPORT · TROUBLESHOOTING

Contact Support: What to Include

Before contacting support, confirm the correct Lineman ID and role, reopen the workflow and refresh once.

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Before contacting support, confirm the correct Lineman ID and role, reopen the workflow and refresh once. Send support@lineman.ca the account email, active role, exact page, action, exact message and a screenshot when useful. Never send passwords, authentication codes, API keys or full card details.

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Troubleshooting & Contacting Support

Try the common fixes first and send support the information needed to solve your issue quickly.

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If this didn't solve it

Open Troubleshooting or contact support with the page you were using, what you were trying to do and the exact message shown. Never send your password or authentication codes.

Guided Support support@lineman.ca