Troubleshooting & Contacting Support

Before contacting support, confirm that you are signed into the correct Lineman ID, using the intended active role and on the correct connected website. If the problem involves training, confirm whether the issue is discovery, checkout, entitlement, course access, module progress, assessment or certificate availability. If the problem involves an employer or trainer workflow, include the specific request, opportunity, proposal, assignment or company context involved. When contacting support, include: 1. Your Lineman ID. 2. Your active role. 3. The exact page or URL you were using. 4. What you were trying to do. 5. The exact message shown on screen. 6. A screenshot when useful. Never send your password, private authentication token or payment-card details.