Contact Support: What to Include
Before contacting support, confirm the correct Lineman ID and role, reopen the workflow and refresh once.
Read guide →HELP & SUPPORT · TROUBLESHOOTING
Troubleshooting & Contacting Support
Try the common fixes first and send support the information needed to solve your issue quickly.
Before contacting support:
1. Confirm you are signed in to the correct Lineman ID.
2. If you have more than one role, confirm you are using the role needed for the task.
3. Return to your dashboard and reopen the page from the main navigation.
4. Refresh the page once and try the action again.
5. For course or paid access, allow a completed payment a short time to finish processing before repeating checkout.
If the issue continues, contact support@lineman.ca and include:
- the email on your Lineman ID;
- your current role;
- the exact page or feature;
- what you were trying to do;
- the exact message shown;
- a screenshot when useful.
Never send your password, authentication code, API key or full payment-card details.
RELATED HELP
You may also need
NEED MORE HELP?
If this didn't solve it
Open Troubleshooting or contact support with the page you were using, what you were trying to do and the exact message shown. Never send your password or authentication codes.